Knowledge & Clarity
Frequently Asked Questions
Everything you need to know about our fixed pricing, response SLAs, guarantees, and technical execution.
Who actually does the technical work?
Every project, fix, and care plan is executed by a qualified technical specialist on our team. You get a direct, assigned technical lead who speaks plain English—never an outsourced ticket dispatcher or unvetted marketplace bidder.
What are your business hours and response times?
We operate during US business hours (Monday through Friday, 9:00 AM to 6:00 PM EST). Every message and inquiry receives a confirmed plan and fixed quote within 4 business hours.
Are there any hidden fees or open-ended hourly meters?
None. Before any work starts, we agree on an exact fixed price and clear scope of work. If unexpected complications arise, we consult you first. You are never billed surprise hourly fees.
What does your first-job money-back guarantee cover?
If your initial service fix or setup does not resolve the agreed scope of work, tell us within 14 days. We will either rectify the problem immediately at our cost or issue a 100% refund. No disputes, no runarounds.
Can I cancel monthly care plans anytime?
Yes. All monthly care plans (Website Care, Business IT, AI Maintenance) are strictly month-to-month agreements. You can cancel at any time with no penalties and keep all documentation and assets created.
Do you need to come on-site to fix computer and network issues?
Over 95% of software, network, malware, performance, and driver problems are diagnosed and resolved faster remotely via secure screen-sharing. If a hardware component is physically defective, we identify the exact replacement part needed.
How does the Game & PC Performance Optimization work?
We connect remotely, analyze system thermals, clear driver conflicts, optimize background Windows telemetry, configure GPU profiles, and eliminate frame stutters. We verify 1% low framerate stability using live benchmarks.
Can you fix an emergency down WordPress website today?
Yes. Our Website Fix & Troubleshooting service diagnoses white screens, database connection errors, and conflicting plugin crashes with same-day emergency triage.
How does the AI Receptionist handle after-hours customer calls?
The voice agent answers incoming calls in under two rings 24/7/365. It is trained on your exact business policies, hours, and service pricing. It can answer pre-sales questions, book directly into your calendar, and route emergency calls to your personal phone.
How safe is my spreadsheet or customer data?
We treat client data with strict confidentiality. All files are handled under mutual non-disclosure agreements, worked on inside encrypted workspaces, and permanently purged from staging drives following verified project sign-off.